Trends Report

Five Ways To Cut The Risk Of Going All In With A Salesforce Customer Platform

Salesforce Is Now A Major Platform For Digital Business — Don't Let Complexity Cut Its Value

April 3rd, 2017
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
John Rymer, null
John Rymer
With contributors:
Christopher Mines , Allison Vizgaitis , Andrew Reese , Peggy Dostie

Summary

Salesforce is the most prominent choice for enterprises seeking a single platform for all things customer. The growing number of enterprises signing up to go all in with Salesforce as their customer platform testifies to the potential of the vendor in that role, but the tribulations of early customers also say the risk of failure is high. Read this report to learn the five best practices application development and delivery (AD&D) pros must adopt to sustain Salesforce's best qualities in a customer-platform implementation.

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